Shipping Terms & Service Conditions
Updated 2026-09-23 · Applies to all consolidation and freight services provided by Fesyen Galore
These terms cover our consolidation and freight service from our China warehouse to Sarawak. Placing an order with us means you have read and accepted these terms. Where you order goods yourself, you always pay the platform directly — our charges are freight and handling only.
1. Freight calculation
- Sea freight is charged by compressed volume (CBM). Compressed dimensions may differ from the original carton; a tolerance of up to 1 cm per dimension is normal.
- Air freight is charged by weight. Volumetric weight = length × width × height (cm) ÷ 6000. If actual weight exceeds volumetric weight, actual weight applies; otherwise the average (half-charge) applies: (actual + volumetric) ÷ 2.
- Goods over 3 tonnes per consignment may incur forklift fees at cost. Loading/unloading assistance within China, if requested, is billed at cost.
2. Transit times
- Sea consolidation: about 18–26 days to Sarawak, counted from container closing.
- Air express: 4–7 working days for general goods, 7–10 working days for sensitive goods, counted from arrival at our China warehouse.
- Times are estimates. Delays caused by sellers, customs inspections, weather or carrier schedules are outside our control; we will chase the carrier but no compensation applies for delay itself.
3. Optional services & fees
| Service | Fee |
|---|
| Basic inspection — 1 photo | RM 5 |
| Detailed inspection — 5 photos | RM 10 |
| Video inspection — 15-second video | RM 15 |
| Function test + video | RM 40 |
| Locating a parcel already stored in the sea-freight warehouse | RM 15 |
| Switching sea freight to air after check-in (per parcel) | RM 15 |
| Repacking or channel change after processing (per parcel) | RM 35 |
| Packaging reinforcement (wooden frame, strapping, repack) | At cost, quoted first |
By default we remove retail boxes to save volume. If you need the original boxes kept, state it when you submit the order; otherwise boxes are discarded.
4. Delivery scope
- Sea freight is delivered to our partner warehouse in your city; door delivery is arranged on request and priced by shipment volume before we invoice.
- Delivery is to ground floor. Carry-up service (items under 50 kg each): 2nd floor RM 2 / piece, 3rd floor RM 3 / piece, 4th floor and above RM 5 / piece. Items over 50 kg: please arrange your own labour.
- Consignments to other states, or goods too heavy, large, long or numerous for normal delivery, are collected by you from the regional warehouse.
- Storage: sea parcels — 7 days free, then RM 3 / piece / day, unclaimed after 60 days may be disposed of; air parcels — 30 days free, then RM 1 / day, unclaimed after 45 days are transferred out of the warehouse and cannot be reclaimed.
5. Liability & claims
- We count parcels and photograph cartons before loading. We do not verify the contents, quantity or quality inside each parcel — wrong, missing or non-matching items sent by the seller are a matter between you and the seller.
- Damage that already exists on arrival at our China warehouse (poor seller packaging) is not covered. Ask your seller to pack properly.
- Unless you have arranged insurance, our maximum liability for loss of a consignment is RM 200. Fragile and leak-prone goods are carried at your own risk. If leaked liquids damage other customers' goods, you are responsible for those losses.
- Food is not stored in a food-grade warehouse; claims for mould, dampness or pest damage are not accepted. Submit your waybill promptly.
- Report damage or shortage with photos within 7 days of delivery. Confirmed factory faults are replaced or credited on your next order; transport-related loss is subject to the liability limits above.
6. Prohibited & restricted goods
Strictly prohibited on all channels: drugs, weapons, animals, currency, explosives and flammables (fireworks, gas cylinders), pressurised sprays, tobacco and e-cigarettes, alcohol, plants, white/unknown powders, and counterfeit branded goods.
Additional air-freight prohibitions: perfume and high-value items (jewellery, artwork). Declare goods truthfully — false declaration leading to airport rejection, customs seizure, fines or destruction is entirely at your cost, and paid freight is non-refundable.
Not sure whether your goods are "general" or "sensitive"? Send us the product link (not just a photo) on WhatsApp and we will confirm before you order.
7. Customs & clearance
Routine customs clearance is included in our quoted rate. Where a customs inspection nevertheless results in duties, fines or seizure, those amounts follow the actual bill of the channel and are confirmed in writing before payment; government penalties arising from prohibited or misdeclared goods are not covered by us. Sea-to-air switching after storage may change the clearance profile — we confirm in writing before you decide.
8. Payment & order rules
- Goods: paid by you directly to the platform. We only invoice freight + handling, settled before the container is sealed.
- We accept CASH, online transfer and Sarawak Pay. No cheques or monthly credit accounts.
- Goods are released only after the invoice is fully settled.
- Changes to a submitted order may incur additional fees at cost.
9. Privacy
Personal data we request (e.g. delivery details) is used solely for shipping your goods, never sold or shared with third parties, and kept secure.
10. Contact
Questions about these terms: WhatsApp +86 159 1313 5931 (English / Bahasa Melayu).
Versi Bahasa Melayu: Terma Pengangkutan & Syarat Perkhidmatan
Terma ini meliputi perkhidmatan konsolidasi dan fret dari gudang China kami ke Sarawak. Membuat pesanan bermakna anda telah membaca dan menerima terma ini. Untuk barangan, anda sentiasa bayar platform secara langsung — kami hanya mengenakan caj fret dan pengendalian.
1. Pengiraan fret
- Fret laut dikira ikut isipadu mampat (CBM). Perbezaan sehingga 1 cm setiap dimensi adalah normal.
- Udara dikira ikut berat. Berat isipadu = panjang × lebar × tinggi (cm) ÷ 6000. Jika berat sebenar melebihi berat isipadu, berat sebenar digunakan; jika tidak, purata (separa) digunakan: (sebenar + isipadu) ÷ 2.
- Barangan melebihi 3 tan mungkin dikenakan caj forklift mengikut kos sebenar.
2. Masa transit
- Laut: kira-kira 18–26 hari ke Sarawak, dikira dari kontena ditutup.
- Udara: 4–7 hari bekerja (barangan am), 7–10 hari bekerja (barangan sensitif), dikira dari barangan tiba di gudang China kami.
- Masa adalah anggaran. Kelewatan kerana penjual, pemeriksaan kastam, cuaca atau jadual syarikat pengangkutan di luar kawalan kami; tiada pampasan untuk kelewatan itu sendiri.
3. Perkhidmatan tambahan & caj
| Perkhidmatan | Caj |
|---|
| Pemeriksaan asas — 1 gambar | RM 5 |
| Pemeriksaan terperinci — 5 gambar | RM 10 |
| Pemeriksaan video — video 15 saat | RM 15 |
| Ujian fungsi + video | RM 40 |
| Mencari bungkusan yang telah disimpan di gudang laut | RM 15 |
| Tukar laut ke udara selepas check-in (setiap bungkusan) | RM 15 |
| Pembungkusan semula atau pertukaran saluran selepas diproses (setiap bungkusan) | RM 35 |
| Pengukuhan pembungkusan (rangka kayu, tali, bungkus semula) | Mengikut kos, dimaklumkan dahulu |
Secara lalai kami buang kotak runcit untuk jimat isipadu. Jika perlu kekalkan kotak asal, nyatakan semasa hantar pesanan; jika tidak, kotak dibuang.
4. Skop penghantaran
- Laut dihantar ke gudang rakan kongsi di bandar anda; penghantaran ke pintu disusun atas permintaan dan mengikut isipadu sebelum invois.
- Penghantaran ke aras bawah sahaja. Servis naik tangga (bawah 50 kg sekeping): tingkat 2 RM 2 / tingkat 3 RM 3 / tingkat 4 ke atas RM 5 setiap keping. Melebihi 50 kg: susun sendiri.
- Barangan ke negeri lain, atau terlalu berat/besar/panjang/banyak, diambil sendiri di gudang wilayah.
- Simpanan: laut — 7 hari percuma, kemudian RM 3 / keping / hari, selepas 60 hari boleh dilupuskan; udara — 30 hari percuma, kemudian RM 1 / hari, selepas 45 hari dikeluarkan dari gudang dan tidak boleh dituntut.
5. Liabiliti & tuntutan
- Kami kira bungkusan dan gambar setiap kotak sebelum dimuatkan. Kami tidak mengesahkan kandungan, kuantiti atau kualiti dalam setiap bungkusan — barangan salah/kurang/tidak sama dari penjual adalah perkara anda dengan penjual.
- Kerosakan yang sudah wujud ketibaan di gudang China (pembungkusan penjual lemah) tidak dilindungi. Minta penjual membungkus dengan baik.
- Tanpa insurans, liabiliti maksimum kami untuk kehilangan konsainmen ialah RM 200. Barangan mudah pecah dan mudah bocor dihantar atas risiko anda. Cecair yang bocor merosakkan barangan pelanggan lain adalah tanggungjawab anda.
- Makanan tidak disimpan di gudang gred makanan; tuntutan kulat, lembap atau serangga tidak diterima. Hantar waybill secepat mungkin.
- Laporkan kerosakan atau kekurangan dengan gambar dalam 7 hari selepas penghantaran. Kecacatan kilang yang disahkan diganti atau dikreditkan pada pesanan seterusnya; kerugian berkaitan pengangkutan tertakluk kepada had liabiliti di atas.
6. Barangan terlarang & sensitif
Terlarang di semua saluran: dadah, senjata, haiwan, mata wang, bahan letupan dan mudah terbakar (bunga api, silinder gas), semburan bertekanan, tembakau dan rokok elektronik, alkohol, tumbuhan, serbuk putih/tidak diketahui, dan barangan berjenama tiruan.
Tambahan larangan udara: minyak wangi dan barangan bernilai tinggi (perhiasan, karya seni). Isytiharkan barangan dengan jujur — pengisytiharan palsu yang menyebabkan penolakan di lapangan terbang, perampasan, denda atau pemusnahan adalah sepenuhnya kos anda, dan fret yang telah dibayar tidak dikembalikan.
Tidak pasti barangan anda "am" atau "sensitif"? Hantar pautan produk (bukan sekadar gambar) di WhatsApp dan kami sahkan sebelum anda pesan.
7. Kastam & pelepasan
Pelepasan kastam rutin disertakan dalam sebut harga kami. Jika pemeriksaan kastam mengakibatkan duti, denda atau perampasan, jumlahnya mengikut bil sebenar saluran dan disahkan secara bertulis sebelum pembayaran; denda kerajaan akibat barangan terlarang atau pengisytiharan salah tidak dilindungi oleh kami. Penukaran laut ke udara selepas simpanan boleh mengubah profil kastam — kami sahkan secara bertulis sebelum anda putuskan.
8. Pembayaran & peraturan pesanan
- Barangan: anda bayar terus kepada platform. Kami hanya menginvois fret + pengendalian, dijelaskan sebelum kontena ditutup.
- Kami menerima CASH, pindahan online dan Sarawak Pay. Tiada cek atau akaun kredit bulanan.
- Barangan dikeluarkan hanya selepas invois dijelaskan penuh.
- Perubahan pesanan yang telah dihantar mungkin dikenakan caj tambahan mengikut kos.
9. Privasi
Data peribadi yang kami minta (cth. butiran penghantaran) digunakan semata-mata untuk menghantar barangan anda, tidak dijual atau dikongsi dengan pihak ketiga, dan disimpan dengan selamat.
10. Hubungi
Soalan tentang terma ini: WhatsApp +86 159 1313 5931 (Bahasa Melayu / English).